How many stars would you give Yelp as an employer? Read on!
I'm sure you've all heard by now about Talia Ben-Ora, the Yelp employee who was trying to live in the San Francisco area working as a minimum-wage customer support employee. She wrote an open letter to the CEO about how her pay did not cover her living expenses - and then she got fired.
Yelp denies that she was fired because of her letter, but they haven't stated a reason, either.
First, I don't think I would have fired Ms. Ben-Ora for that letter. Complaining publicly about her employer was a dumb thing for her to do, but she's young and inexperienced. She wasn't nasty or abusive, either -- just thought she should be earning enough to support herself in the manner to which she hoped to become accustomed. Don't we all?
(I assume the firing would not violate the National Labor Relations Act because it didn't appear that Ms. Ben-Ora was acting on behalf of a group or preparing for group action. But with our current NLRB, you never know.)
At the same time, I don't think Yelp was morally obligated to pay its customer support employees a "living wage." Ms. Ben-Ora was an English literature major* just out of school working in an entry-level job. The expectation is that kids out of school will take low-wage jobs like this, get experience working for a great company, develop a work ethic, acquire some marketable skills, and move up. I have some sympathy for "living wage" arguments -- especially for disadvantaged or older employees who may be in their low-wage jobs for life -- but not when applied to young college grads who are simply paying their dues.
*Like Ms. Ben-Ora, I had an A.B. in English lit, and had a series of low-paying jobs before I went to law school. Of course, in those days, law school was a better investment than it is now.
Another thing that confused me -- I thought Ms. Ben-Ora moved to San Francisco to be near her dad, who lived out there. If so, then why didn't she move in with her dad, with free room and board, until she'd had a chance to save some money or get a few promotions at Yelp?
In Yelp's further defense, I liked the response of the CEO, Jeremy Stoppelman, who not only did not attack Ms. Ben-Ora, but he actually admitted that the cost of living in San Francisco was way too high for low-wage workers. The company plans to move its customer support office to more-affordable Arizona.
I'll give Yelp three stars as an employer based on its treatment of Ms. Ben-Ora. This rating is subject to change if we ever find out the true reason for her termination.
Here are a few considerations for college grads with liberal arts degrees who are looking for jobs:
- Will your salary cover your living expenses and give you a little to spare for eating out occasionally and going to a movie? If your expenses exceed your salary, then maybe you can't afford to take this job.
- Could you bear moving to a smaller town -- maybe 100,000-some people in the South or Midwest with a few entertainment options and a drastically lower cost of living?
- If you must live in New York City, San Francisco, Paris, or London, or any of those "premium" locations, do you have a friend or family member who will let you live with them so your entire salary isn't sucked up by rent and parking? Could you move there with a group of your buddies, and share an apartment? If not, but if the job is a once-in-a-lifetime opportunity (like interning for Condé Nast -- wait -- never mind), can you take out a loan so that you can survive until your ship comes in?
- Have you considered going back to school for the roughly two years it would take for you to get a STEM degree?
All that being said, some tech companies are paying subsidies to lower-wage employees who have to live in the high-rent district because of their jobs. Yelp, if you start a program like this, it might get you 3.5 stars!
P.S. Wouldn't you know it! As soon as I was getting ready to hit "Publish" on this post, I saw that my friend Jason Shinn of the Michigan Employment Law Advisor had already posted on this subject. (Jason, I promise that I didn't realize that when I wrote my post. Two great minds, what can I say?) Jason has more emphasis on the labor law implications of the Yelp situation. Be sure to check out his post.
- Partner
Robin has more than 30 years' experience counseling employers and representing them before government agencies and in employment litigation involving Title VII and the Age Discrimination in Employment Act, the Americans with ...
Robin Shea has 30 years' experience in employment litigation, including Title VII and the Age Discrimination in Employment Act, the Americans with Disabilities Act (including the Amendments Act).
Continue Reading
Subscribe
Contributors
- William A. "Zan" Blue, Jr.
- Obasi Bryant
- Kenneth P. Carlson, Jr.
- James M. Coleman
- Cara Yates Crotty
- Lara C. de Leon
- Christopher R. Deubert
- Joyce M. Dos Santos
- Colin Finnegan
- Steven B. Katz
- Ellen C. Kearns
- F. Damon Kitchen
- David C. Kurtz
- Angelique Groza Lyons
- John E. MacDonald
- Kelly McGrath
- Alyssa K. Peters
- Sarah M. Phaff
- David P. Phippen
- William K. Principe
- Sabrina M. Punia-Ly
- Angela L. Rapko
- Rachael Rustmann
- Paul Ryan
- Piyumi M. Samaratunga
- Robin E. Shea
- Kristine Marie Sims
- David L. Smith
- Jill S. Stricklin
- Jack R. Wallace
Archives
- December 2024
- November 2024
- October 2024
- September 2024
- August 2024
- July 2024
- June 2024
- May 2024
- April 2024
- March 2024
- February 2024
- January 2024
- December 2023
- November 2023
- October 2023
- September 2023
- August 2023
- July 2023
- June 2023
- May 2023
- April 2023
- March 2023
- February 2023
- January 2023
- December 2022
- November 2022
- October 2022
- September 2022
- August 2022
- July 2022
- June 2022
- May 2022
- April 2022
- March 2022
- February 2022
- January 2022
- December 2021
- November 2021
- October 2021
- September 2021
- August 2021
- July 2021
- June 2021
- May 2021
- April 2021
- March 2021
- February 2021
- January 2021
- December 2020
- November 2020
- October 2020
- September 2020
- August 2020
- July 2020
- June 2020
- May 2020
- April 2020
- March 2020
- February 2020
- January 2020
- December 2019
- November 2019
- October 2019
- September 2019
- August 2019
- July 2019
- June 2019
- May 2019
- April 2019
- March 2019
- February 2019
- January 2019
- December 2018
- November 2018
- October 2018
- September 2018
- August 2018
- July 2018
- June 2018
- May 2018
- April 2018
- March 2018
- February 2018
- January 2018
- December 2017
- November 2017
- October 2017
- September 2017
- August 2017
- July 2017
- June 2017
- May 2017
- April 2017
- March 2017
- February 2017
- January 2017
- December 2016
- November 2016
- October 2016
- September 2016
- August 2016
- July 2016
- June 2016
- May 2016
- April 2016
- March 2016
- February 2016
- January 2016
- December 2015
- November 2015
- October 2015
- September 2015
- August 2015
- July 2015
- June 2015
- May 2015
- April 2015
- March 2015
- February 2015
- January 2015
- December 2014
- November 2014
- October 2014
- September 2014
- August 2014
- July 2014
- June 2014
- May 2014
- April 2014
- March 2014
- February 2014
- January 2014
- December 2013
- November 2013
- October 2013
- September 2013
- August 2013
- July 2013
- June 2013
- May 2013
- April 2013
- March 2013
- February 2013
- January 2013
- December 2012
- November 2012
- October 2012
- September 2012
- August 2012
- July 2012
- June 2012
- May 2012
- April 2012
- March 2012
- February 2012
- January 2012
- December 2011
- November 2011
- October 2011
- September 2011
- August 2011
- July 2011
- June 2011
- May 2011
- April 2011
- March 2011
- February 2011
- January 2011
- December 2010
- November 2010
- October 2010